• All information flows between links are easy to understand and follow
• Management of the chain by service manager
• Minimum time-to-market thanks to simple connection with (regular) systems
• Access to merchant dashboard serves as a unique management instrument

Assortment and conversion are key to respond to fast-changing customer needs.

Purchase Management

PostNL can advise on purchasing strategies adjusting to seasonal demands online.

Conversion Management

Products on stock have to be sold and PostNL has a lot of experience in how to sell your products online.

Concept Consulting

PostNL can consult your company about possible successful concepts online.

Visit www.sjopze.nl for our latest online retail initiative.

Combine your online and offline activities and match them to your target groups and their needs. This is how you build the strongest business case.

Online Marketing

Knowledge and experience with all possible advertisement models and networks. We also take care of the execution of your e-mail marketing, search engine advertising and social media strategy.

Offline Marketing

Advising and executing your offline marketing campaigns like Direct Mail or unaddressed Mail or making use of our Sjopze.nl brochure and portal.

Target Groups

Selection of prospects based on your target groups, and making profiles of hot leads based on your existing customer base.

CRM

Knowledge base that absorbs all information from every link of the chain and converts this to management information so you obtain high level intelligence of your customers.

Webcare

Gives you insight where, how and whom are writing online about your company. This can help you solving problems with individual clients and can help you to protect your online image.

E-commerce starts with a good online store. This demands innovative but reliable solutions with a minimum time-to-market.

Design

Strong combination of corporate identity with optimal usability. We optimise your site also for search engines.

Web Shop Application

Developing, supporting and maintaining your webshop having experience with all market leaders of webshop applications, integrating online applications and existing systems like CRM and PIM.

Product Data

Designing and connecting your PIM for adding relevant product features so you always have up-to-date information on your website, which is easy to maintain.

Web Statistics

All steps on your website can be measured so you can always optimise your conversion, making use of advanced tools like Omniture or Google Analytics.

Shop & Content Management

Experienced consultants managing your operations to optimise your entire e-commerce chain constantly.

Money makes the world go round, and it's no different with e-commerce. This is why it is crucial to tap all possible payment systems and make them as simple as possible.

Online Payment

Simple access to a wide range of local European e-payment solutions so your customers can pay in a safe way with their preferred payment system.

Billing

Billing process could be outsourced so you won't have to spend effort on this time consuming process, so every customer will receive a correct personalised bill.

You want to keep your promises. So you are looking for a process that runs smoothly and in which all the components come together right on time.

Order Management

Online approved orders, paid and on stock, will be sent to the warehouse to be packed as soon as possible.

Warehousing

Knowledge with and experience in various products and sectors, like Fashion, making use of the most advanced Warehouse Management Systems.

Picking & Packing

Designed optimised stocking and routing to reduce error margins, using custom made packing materials and offering possibilities to add bills and/or marketing items.

Carrier Preparation

Making address labels, pre-calling to the carrier and making ready for transport.

Returns Handling

Returned items can be sent back to the fulfilment centre where products are checked on quality.

Recall

Unsold products or seasonal products can be sent back to your central warehouse, or any other location.

Reliability, speed and an extended logistical network: these are key terms when it comes to delivering your products. We know all about it.

Collect

You could offer packages yourself at the Business Point or at the Sorting Centres. Or make use of our picking up service, with extended opening hours.

Sort

High quality of the sorting process, which leads to an efficient process and higher customer satisfaction.

Deliver

A robust delivery network throughout Europe which will not be strained by peak periods (e.g. Christmas), delivering six days per week, also on Saturdays.

Track and Trace

With Track & Trace you as well as your customers know when their purchase will be delivered; an added value of your webshop.

Returns

Both national and international return shipment solutions make use of a dense networks of outlets.

A good multichannel approach during your entire e-commerce process supports your e-commerce operation and makes the difference between success and failure.

Presales

Customers of abandoned shopping carts could be contacted personally, by either email or telephone, to convert them into sales after all.

Customer Support

Enhanced quality, multi channel customer support in an e-commerce environment (telephone, email, chat, co-browsing).

Content Management

Insight in effectivity of information provided on your website and your frequently asked question so you can reduce your call agent costs.

Customer Feedback

Giving feedback to your clients about his response towards your company online.